Frequently Asked Questions
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HOW MUCH DOES EACH BOX COST?
Just $39. That includes free 2-3 day priority mail shipping!
We ship 1 date each month, and will charge your card on (or very near) the 1st of each month.
Then we ship out your date around the 10th of the month.
We also offer discounts by signing up for 3 or 6 months in advance!
WHAT’S IN THE BOX?
Honestly? It’s a secret.
I know that’s frustrating to some of you. You want to know what you’re getting into, right? We’d argue that surprises are actually pretty awesome… We want these dates to be a mystery! If you’re skeptical, we totally understand. But here’s the deal… we want you to take a chance and let us surprise you just one time. We realize that some of you are into physical activity or the outdoors, some of you are foodies, some of you are homebodies… you get where we’re going. You’re all different! We recognize this and we’re trying to provide all of you with not only dates that you’ll enjoy, but hopefully we’ll be providing some of you with new experiences that might push you a little outside your comfort zone. At the end of the day, all we really want is to make sure we’re giving you fun activities, creative experiences, and opportunities to serve, appreciate, and connect with each other in every box. We’re convinced that after one date, you’ll be coming back for more.
DOES EVERYONE GET THE SAME BOX EACH MONTH?
Nope! Due to the number of customers we have, all over different regions of the United States, not everyone will get the same dates each month. You may occasionally get dates and date activities that correspond with where you live! It’s all part of the fun with Unbox Love — you never know what date we’ll come up with next!
WHO IS UNBOX LOVE FOR?
We are designing dates specifically for couples in committed relationships. The dates are designed to foster connection, create some
memories, and deepen the bond shared between two people. Some of the stuff we have planned would be a little awkward if done on the first date… so don’t be that guy.
WHEN DO YOU SHIP?
Your card will be charged towards the beginning of the month (typically on the 1st), and we’ll ship out your date around the 10th, give or take a few days (usually take!).
DO YOU SHIP INTERNATIONALLY?
To ship to Canada is expensive, so we have to charge an extra $20 per box. We are working on opening a facility in Canada. If you are interested in partnering to open an Unbox Franchise in Canada, send us an email!
WILL THE BOX INCLUDE EVERYTHING I NEED, OR WILL I HAVE TO GO BUY A BUNCH OF STUFF?
Our goal is to provide everything you need for an intimate (not necessarily the sex kind of intimate) night together. Each box will come with a special set of instructions. We will do our best to make sure to provide you with everything you need in the box.
If, by some small chance, we need you to provide some sort of supply, or arrange for some special pre-planning, we will make it known
WILL THE DATE INCLUDE DINNER?
We’ve thought about this a lot. It’s hard to ship a delicious full meal in the mail that you’d actually want to eat without making it super expensive. (Crushed chips and a broken bottle of salsa, anyone?) We’d prefer to invest in providing a truly great experience, instead of filling your tummies. There will, however, be an occasional snack or maybe even a delicious treat if you behave yourselves. (Actually, don’t behave yourselves… not on the date anyway.)
WHAT ABOUT SNACKS?
Occasionally our dates will include snacks. We know many of you may have gluten, or dairy intolerances. Some of you may be avoiding sugar, and others might be vegans or vegetarians or pescatarians or on the Paleo diet…
Unfortunately we can’t guarantee that everything we include in our box will meet everyone’s dietary preferences. We hope to be able to take these things into account down the road, but right now it’s just not possible for us to customize our boxes like that.
We’re glad you understand… that makes you awesome.
IS THIS A SUBSCRIPTION?
Yes (unless you buy a one-time box, or a non-recurring gift, like a 1-, 3-, or 6-month gift). But you can cancel anytime you want! It makes breaking up easy if you don’t like us. We won’t even hold a grudge. But don’t worry… you won’t want to leave. You’ll love us too much.
WHAT’S THE REFUND/RETURN POLICY?
If for some reason your box arrives, and it’s damaged, or unusable, or there is some other special case that you think warrants refund/return consideration, drop us a line! We want to take care of you.
If you just didn’t like the date, well, we urge you to give us one more chance to impress before you break up with us forever and ever. If a date that comes absolutely won’t work for you guys, consider gifting the box to your favorite couple!
Your cards are charged on the 1st of the month. Once cards are charged, we can’t offer any refunds for a cancellation. The reason is we’ve already planned, customized your box, and put it aside and are just waiting until the charge goes through to ship it out. If you need to cancel, please cancel by the 1st of the month so we can get your box to someone who is on the waiting list.
DO YOU LIKE KITTIES?
Shyeah! They’re adorable.
ARE THEY INDOOR OR OUTDOOR DATES?
Great question! Usually, the dates we send you will be totally doable indoors. But sometimes (like summer months, for example), we’ll send you a date you can do outdoors. This is a chance to use that awesome backyard of yours, or that equally awesome park nearby.
WHEN WILL YOU CHARGE MY CARD?
We will charge your card at the beginning of every month (usually the 1st), then ship your package towards the middle of every month. We’ll do our best to keep you updated on the details of your shipment. If you ever have any questions, feel free to drop us a line.
DO YOU CHARGE SALES TAX?
Yes, we do, but only for Utah customers. Our current platform doesn’t handle sales tax the best, so we will manually be charging sales tax for Utah customers.
WHAT SHIPPING METHOD DO YOU USE?
We use USPS Priority Mail. It’s a great service that gets the box from us to you in 3 days or less, no matter where you live in the US.
We will email you a tracking number for each box.
HOW LONG WILL IT TAKE TO GET MY BOX?
USPS Priority Mail is guaranteed to arrive within 3 days of shipping. A lot of you will get your box in 1 or 2 days! (We ship from Salt Lake City, Utah)
WHAT IF I NEED TO UPDATE MY SHIPPING ADDRESS (OR PHONE NUMBER)?
For that one, just send us a note at hello@localhost, and we’ll take care of you!
I NEED TO UPDATE PAYMENT INFORMATION. HOW DO I DO THAT?
When you sign up for a monthly subscription, you’ll receive an email from our payment platform, MoonClerk, at firstname.lastname@example.org. At the bottom of each email sent from them there is a link to update your payment info. If you can’t find that email, shoot us a request at hello@localhost and we’ll find you your link to update your info. For security reasons, we don’t ever see your credit card info, and we like it that way.
WHEN IT COMES TIME TO CANCEL, HOW DO I DO THAT?
When you sign up for a monthly subscription, you’ll receive an email from our payment platform, MoonClerk, at email@example.com. At the bottom of each email sent from them there is a link to update your payment info, or to cancel your subscription. If you can’t find that email, shoot us a request at hello@localhost and we’ll find you your link to update your info. For security reasons, we don’t ever see your credit card info, and we like it that way.
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